3. Calendar

3.1 Programme of Work

The objectives of the learning area Pongau are:

To establish a list of interested stakeholders
Identification of knowledge providers - database with detailed information (knowledge pool)
Identification of training needs
Identification of lacks in demand (why is there not enough demand for certain offers?)
Transfer of information and training
Specific training for service providers in the region
Establishment of an e-training platform (market place)

Analysis of the sitution in the Pongau area and in Salzburg May - June 2004
Brief project information (German) and distribution to local players May
Contacting Regionalforum Pongau May
1. Workshop "Qualität durch Bildung und Qualifizierung" 29th June 2004
Based on the results of the workshop: agreement on next steps and activities
Talks / interviews with certain regional stakeholders
Formal agreement "Stop or go " of the project LA Pongau
More profound analysis: key actors, improvement of stakeholder listing and learning experiences
Definition of projects
2 nd workshop with all interested and actively involved stakeholders (autumn 2004)
Definition and agreement on the final project > implementation or end of the project LA Pongau

The following sections provide a classification structure for tourism learning experiences :

( It is also a further means for classification of Calendar information, again outside the scope of the learning areas pilot phase)

Education Training needs in the Tourist Industry per category.
All Categories	Managers	Supervisors	Skilled craft workforce	Semi-skilled
	training needs all categories +	training needs all categories+	training needs all categories+	training needs all categories+
Tourism New technologies Quality Customer Care Reception skills Communications Languages Team work Project work Sustainable development Entrepreneurship Safety and security within tourism enterprises First Aid	Basic Computer skills Business Planning/ strategic planning Strategic management Management Skills Networking Skills Management through vision and values Yield Management Accounting Product development, innovation Marketing Sales Human Resource Management Planning resources, guidance and advice at regional/local level Project management Management skills to cope with the globalisation reality Train the Trainer Hygiene	Basic Computer skills Human Resource Management Hygiene Accounting Supervision skills Training skills	Personal skills Problem solving Basic computer skills Induction training	Personal skills Technical skills (bar, kitchen, restaurant, cleaning.) In-house-training House-keeping training Induction training